Shipping policy

Shipping Policy

Last updated: Sep 01, 2025

Shipping Destinations

We currently ship to selected countries worldwide. If your country is not available at checkout, please contact us at contact@coloraudio.fi and we will do our best to assist.

Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday). Orders are not shipped on weekends or Finnish public holidays.

Shipping Methods and Carriers

  • Within Finland: Orders are shipped via Posti.

  • Outside Finland: Orders are shipped via UPS.

Carrier selection is not available beyond these options.
Shipping rates and estimated delivery times (including processing time) are displayed at checkout before order confirmation.
Please note that delivery timeframes are estimates provided by the carrier. We cannot guarantee delivery by a specific date.

Customs, Duties, and Taxes

  • United States: We ship using DDP (Delivered Duty Paid). All customs duties and tariffs are calculated at checkout and included in your total. You will not need to pay anything extra upon delivery.

  • All other countries outside the European Union: We ship using DAP (Delivered At Place). This means the recipient is responsible for all customs duties, VAT, import taxes, and related fees. These charges are not included in the product price or shipping fee.

  • We are not responsible for customs clearance delays.

  • We will not under-declare the value of goods on customs documents.

Packaging

We use environmentally responsible packaging materials for all shipments.

Shipping Restrictions

We do not ship to P.O. boxes or military addresses. Orders will only be shipped to addresses available at checkout.

Tracking and Confirmation

Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to activate.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us at contact@coloraudio.fi within a reasonable time from the expected delivery date.
We will work with the carrier to resolve the issue.
Please note: Color Audio is not responsible for packages marked as "Delivered" by the carrier but reported as missing or stolen. Ensure your shipping address is secure.

Incorrect Shipping Addresses

If an incorrect or incomplete address is provided at checkout and the package is returned to us, we will contact you to arrange reshipment. Additional shipping fees will apply. We are not responsible for delays or losses resulting from inaccurate addresses.

Refused Shipments

If a shipment is refused by the recipient or otherwise undeliverable due to refusal, no refund will be issued. The customer is fully responsible for all associated shipping and return costs.